The company also owns three subsidiaries, namely, Sainsbury’s Supermarkets Ltd., Sainsbury’s Bank, and Sainsbury’s Local. Sainsbury offers an entire range of daily-life requirement products including apparel, groceries, electrical appliances, homewares, and much more. You can also shop online at its website. Sainsbury’s is renowned for its quality store services.
Does Sainsbury’s have wheelchairs for customers?
The supermarkets of Sainsbury’s are particularly careful about providing a convenient shopping experience to their customers. All stores of Sainsbury’s provide the facility of wheelchairs for the customers who require them.
Along with the wheelchairs they provide shopping trolleys that can be attached to the wheelchairs. The disabled or old customers are allowed to use these.
At larger stores of Sainsbury’s, they also have mobility scooters available. The supermarket also offers trolleys for disabled children. Their staff is trained to support disabled guests at their stores.
Does Sainsbury’s charge for using its wheelchairs?
No, generally the stores at Sainsbury offer wheelchairs and other mobility carts free of cost to disabled customers. There is always at least one wheelchair available at all of its stores.
The disabled or old guests do not have to go through any inconveniences or extra expenses while using the wheelchairs or mobility carts.
However, there are wheelchairs available at the store for renting or sale at reasonable prices.
Sunflower Lanyards at Sainsbury’s:
Sunflower Lanyards was implemented by Sainsbury’s to help out the customers with hidden disabilities. Sainsbury’s is the first supermarket chain to take such an initiative for disabled individuals.
Through this, the staff at Sainsbury’s are discretely made aware of those customers who might need help for their disabilities. This made their customers confident and comfortable in seeking help at the stores.
Sunflower Lanyards was warmly welcomed by its customers and now it is in practice at all of Sainsbury’s stores.
Accessible toilets for the disabled customers and colleagues:
The store updated its toilet amenities in the year 2017 to ensure a comfortable shopping experience for its disabled guests. They implemented hooks for stoma bags and placed boards with clear signs for dementia patients. Such small details and efforts indicate how responsibly Sainsbury’s takes care of disabled individuals at its stores.
The Launch of Purple Tuesday at Sainsbury’s:
In the year 2020, Sainsbury’s took a small initiative towards making the disabled ones feel more welcomed and inclusive at its stores. This launch was meant to encourage other organizations to become more accessible and inclusive of the disabled population.
The company wanted to promote shopping for disabled customers by removing the barriers and making the stores more accessible to them. They made adjustments in their stores and made arrangements for wheelchairs and mobility carts.
The store not only supports disabled customers but also disabled colleagues working at their stores. Sainsbury’s became one of the first companies to take initiative for such a cause.
How to make a complaint at Sainsbury’s store?
In case of dissatisfaction or inconvenience, customers can file their complaints through a phone call. A phone call is the quickest and easiest method of lodging a complaint. For in-store purchases, you can call 0800636262. And for online purchases, you can call 08003281700. Other than this, you can also make the complaint at the customer service desk at Sainsbury’s or fill out the contact form on Sainsbury’s website.
Does Sainsbury’s accept returns?
Yes, Sainsbury’s does accept returns of products and provides a refund or exchange for them. But for the return, the item needs to be in its original condition as it was when bought. Also, the return will be accepted only within 30 days of the purchase and it should be accompanied by the proof of purchase, that is, the receipt. You can return it in any of the Sainsbury’s stores. The item will be replaced or refunded.
Conclusion:
Concluding this, we can say that Sainsbury’s is one of those gems of stores that genuinely care for its customers. The company strives at removing the barrier of disability from the shopping experience of its customers and colleagues. One can notice genuine steps taken by the company for disabled individuals and it also inspires other organizations to do the same.
- Does Sainsbury’s operate outside the United Kingdom?
No, unfortunately after its high-profile failure in the Egyptian market, Sainsbury’s does not operate internationally outside the United Kingdom. Its stores are only limited to the UK.
- How many stores does Sainsbury’s own?
Sainsbury’s owns a total of 600 supermarket stores along with 800 convenience stores.
