PetSmart price match guarantee
For PetSmart to be able to assist its customers in need of a price match, they have come up with a PetSmart pricematch guarantee that is to be followed by all the PetSmart stores and customers. The guarantee states the terms and conditions that necessitate a price match, stores eligible, and all the exclusions.
Below are some of the details included in the PetSmart pricematch guarantee.
PetSmart in-store price match guarantee
The following are the conditions that are followed when a customer visits a PetSmart store for a pricematch
PetSmart matches the prices of products from competitors’ onsite stores.
If the customer visited a competitor store and found out a product that is available in PetSmart is offered at a lower price in the competitor store, PetSmart will pricematch the product for the customer to enable the customer to purchase it.
PetSmart does not match prices from competitors’ online sites or catalogs.
PetSmart matches prices from PetSmart stores to those from www. petsmart. com
If a customer visits www.petsmart.com and finds out a product they would like to purchase and then visit PetSmart stores and finds out the product is more expensive on the store than on the online site, PetSmart will price match the product for the online site price.
Before a customer requests a pricematch at the PetSmart store, they need to ensure the product is available in stock in both PetSmart and competitor stores. If the product is not available in stock, PetSmart will not pricematch it. A customer should provide proof to PetSmart; the proof can be in form of a receipt or advertisement. This gives PetSmart a basis on which the pricematch should be done and also a reference point. PetSmart does not pricematch prices of competitors during the competitors’ promotion for clearance sale, the competitor is holding a special event, or in the event, the competitor is liquidating.
During these periods, a competitor has deliberately lowered the price of a product as a marketing strategy.
Buy One Get One Free offer or rebates cannot be price matched at PetSmart. As these are offers provided by competitors to lure customers to purchase more at their stores and only occur at onset periods. PetSmart does not price match pets and pet services.
If a customer wants to purchase a pet or wants to pay for a pet service at PetSmart but they have proof of competition offering a cheaper price, PetSmart cannot price it for them.
PetSmart online price match guarantee
The following are the conditions that are followed when a customer visits petsmart.com for a pricematch
Petsmart.com matches competitors’ online current prices
A customer in need of a price match at petsmart.com needs to provide proof of competitors’ current online prices, if the prices have changed from what the customer has provided, petsmart.com cannot price match.
Conclusion
PetSmart reserves the right to price match a product requested by the customer, decide on the level of price match to be applied, the competitors eligible, and decide the process or stages of a pricematch. The customer should also have read and understood the PetSmart pricematch guarantee that states the competitors’ stores are eligible for a price match, inclusions, and exclusions of the guarantee to avoid any misunderstanding ensuring the customer is satisfied.
